FAQ

What is your shipping policy?

We aim to process and dispatch all orders as quickly as possible once payment has been received in full. UK orders are shipped using trusted courier services, while international orders are sent via Royal Mail or equivalent services where applicable. Once an order has been handed to the courier, responsibility for transit times, delays, or damage passes to the delivery provider.

How long does delivery take?

UK delivery typically takes 1–3 working days from dispatch. International delivery times vary depending on destination, customs processing, and local postal services. Please note that all delivery timeframes are estimates only and cannot be guaranteed.

Do you ship internationally?

Yes, we offer international shipping to selected destinations. International orders are usually sent via Royal Mail. Customers are responsible for ensuring products are permitted in their country and for any customs fees, duties, taxes, or import restrictions that may apply.

What is your returns policy?

We may consider returns or refunds for items that are unopened, unused, and in their original condition, provided the request is made within the applicable return period. Unfortunately, we cannot accept returns or issue refunds for any products that have been opened or used. If your order arrives damaged, please contact us within 48 hours of delivery with photos and details so we can review the issue.